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Frequently Asked Questions

Configuration arranges the NetSuite software tool one way. Customization makes the tool entirely different. Ideally, a provider configures as much as possible first to keep your system healthy and only customizes real exceptions. 

The length of the data migration process is dependent on the state of your old data. Data that is clean and coherent can be transferred within a couple of weeks; however, data that is quite the opposite will require a cleansing period and take longer. A legitimate NetSuite solution provider will audit your data early on to set a realistic timeline.  

Absolutely, NetSuite integrators are experienced and act as a technical bridge. They know the ins and outs of the APIs and requirements of popular business apps. They take care of the technical communication needed to integrate your NetSuite system with your other important business apps. This reduces the load on your IT team. 

Ongoing Optimization is a loop of improvements that will happen as you use the software. This can be analyzing the reports you have a hard time with and making them easier to understand, omitting any unnecessary data. Finding and training in a new process that could be automated. Reviewing new NetSuite features and training new employees on the system. Ongoing optimization is aimed at making sure your system never becomes stale.

Once the provider gets the scope of the services you require, they should get you a complete and detailed statement of work. After that, a trustworthy firm should inform you of any costs and should not present you with any surprises. This document explains all service phases clearly, including architecture and training. It breaks down service fees and Oracle NetSuite pricing clearly. Clear pricing from the beginning is important.